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Why In‑House Transformation Overruns on Time and Cost
The reasoning for going in-house is seductive. “We know our business better than any partner” “Our IT can manage it; it will be cheaper” “We can live without a lot of things” “We stay in…
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Business Series: When should boards decide to structurally separate a business or they should not?
Every board eventually asks the same question about a struggling or complex part of its portfolio: what do we need to change to make this work? As potential answers, both structural separation and transformation get…
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Leadership Series: From CDO Lessons to CAIO Success – Getting AI Leadership Right
A few years ago, I took on a digital transformation leadership role at a financial services company. The mandate sounded right. The title had weight. But within a few months it became clear that the…
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Digital & AI Series: Enterprise AI already rolled out – Productivity didn’t move?
Picture the scene. It’s a Tuesday. The CFO has just approved a company-wide AI bundle, Copilot, Gemini Enterprise, the whole shebang. The announcement email goes out with the subject line: “Exciting News: Your AI-Powered Future…
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Business Series: Unpacking SMEs: Who They Really Are, What Matters to Them, and the Convergence Opportunity for Telco + Bank
/*A forensic breakdown of micro, small, and mid-market businesses: how they think, what drives every decision, where the needs become acute, and why the companies best placed to serve them keep misjudging the opportunity. This…
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Business Series: Telcos & SMEs: Why so much struggle for Telcos?
The core paradox: Despite representing 99% of businesses globally, 70% of global employment and roughly 50% of world GDP and having Telcos billing relationships with them for 30+ years, why what most operators earn from…
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Macro Series: Banks Were the Only Value Creators in Southeast Asia Over the Past 5 Years. Everyone Else Destroyed It
In past five years, almost every large-cap company in the region can point to higher revenue, but, Interestingly, most of them cannot point to a clean link between revenue growth and shareholder value. I had…
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Macro Series: Why the Western vs. Chinese AI battle is destined to mirror the cloud market: no winner, but two worlds
The AI race between the West and China will not produce a single global winner, it will produce a partition, mirroring almost exactly what happened in the cloud market over the last decade. Western hyperscalers…
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Leadership Series: Cultivating High Performers: Lead, Care, and Inspire
Leading people to high performance takes more than targets and timelines. It takes example, empathy, honesty, and the willingness to truly listen. Over decades of leadership, I’ve seen the same truth play out repeatedly: when…
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Business Series: The Decision Paralysis Trap – Why Businesses Can’t Move Forward
There is a meeting happening right now in a boardroom somewhere or more likely, a video call, where twelve people are reviewing a decision that five people already reviewed last month. A consultant’s deck is…
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Business Series: The Cost of Buying Low Cost
There is a conversation that happens in every large telco, bank, or any industry going through transformative change. It goes something like this – “Vendor A is x% cheaper. We’re in a cost-reduction year. Save…
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Digital & AI Series: Everyone has an AI strategy, but how many can claim they have the outcomes?
Businesses are spending more on AI than ever before and a surprising number of them are struggling to explain what they’re getting back. It’s not a fringe observation; it’s becoming one of the more uncomfortable…
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Digital & AI Series: The Data-AI Chicken & Egg Story – Do You Fix the Foundation First or Start AI first?
One question that comes up most frequently these days in all my recent conversations with business leaders, and it’s one that doesn’t have a clean, comfortable answer. “Do we need to fix our data foundation…
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Digital & AI Series: Should AI be in the driver seat? “No”, it has to be Human led with Human + AI
AI should never be in the driver’s seat. Here is why. Every organization and business leader is racing to go “AI-first.” But here is the question almost nobody is asking: what happens to the quality…
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Digital & AI Series: The Growing Need for Technological Sovereignty
We are living through something most people haven’t quite named yet, but governments and tech strategists are feeling it every day. Technology has become the new weapon of state power. Whoever controls the AI, the…
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Digital & AI Series: The Hard Pivot – AI Must Create New Revenue, Not Just Productivity
The AI conversation today is taking place in a highly polarized environment. On one side are the advocates who believe organizations should invest aggressively and move fast before they are left behind. On the other…
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Digital & AI Series: Becoming a Digital organization is about “Organization Transformation” and not “IT Transformation” alone…
Too much has been and being said about “how to become a digital organization” lately. It’s interesting to see how limited understanding of what it entails and what needs to be done on the ground,…
